Refund Policies

At Wall Arte Mall, our goal is to provide our customers with the best possible shopping experience. We understand that sometimes things don't go as planned, and you may receive a damaged or misprinted product. Therefore, we offer a hassle-free refund policy for all such cases.

Refunds for Damaged or Misprinted Products: If you receive a damaged or misprinted product, please don't hesitate to contact us. We are committed to ensuring your satisfaction with your purchase. For these cases, we offer an instant refund, and you won't be asked any questions.

Conditions for Refunds: To qualify for a refund, the product must be returned within 3 days of delivery, and it must be in its original packaging. The original packaging is the only proof we accept to issue a refund or send a new product. If the product has been used or damaged by the customer, a full refund may not be possible.

Customer Support: If you have any concerns or questions regarding our refund policy, our dedicated customer service team is always available to assist you with any issues you may have. Your satisfaction with your purchase is our top priority, and we will do everything we can to ensure a positive shopping experience.

Return Policy:

Due to the diversity and size of our product offering, we do not pre-print or inventory any stock. Every piece is printed on-demand and made custom to order. As a result, we are unable to accept returns and swap one piece of art for another. Refunds, credits, or replacements can only be provided in the event of damage prior to the product arriving with our valued customer.

 

Delivery Policy:

Our Standard Delivery Policy ensures reliable shipping with a guaranteed delivery timeframe of minimum 5 to maximum 10 business days. This means that once you place an order, you can expect your items to arrive within this specified time window. We aim to provide a balance between affordability and reasonable delivery speed, allowing you to plan your purchases with confidence. Please note that delivery times may vary based on your location and the items ordered, but we strive to meet or exceed this estimate.

Cancellation Policy:

We would like to inform you that we do not offer a canceling option for orders once they have been placed. Our streamlined and efficient order processing system does not accommodate canceling requests once an order is submitted. We urge all our customers to carefully review their orders before submission to ensure that all details are correct, including product selection, quantity, shipping address, and payment information.

We apologize for any inconvenience this may cause, but please understand that this policy helps us maintain our high standard of customer service and efficient order processing.

For any further inquiries or assistance, please don't hesitate to contact us at:
sales.wallartemall@gmail.com